Return, Replacement & Cancellation Policy
All cases for refund or replacement will be processed in accordance with the below terms and conditions. Buyer shall agree to these terms. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the products, the Buyer will not be eligible for refund or replacement.
Buyers are requested to ensure that correct catalogue number and quantity is ordered. In case you have any doubts, please feel free to email us at info@aurabiotech.com
- If the buyer places the order and then cancels the order within 24 hours of placing the order or before the material is shipped, whichever is earlier, then a fee of 2.5% of the total amount will be deducted before refunding the amount
- If we does not ship the material within the stipulated time then the entire amount will be refunded.
- If the buyer places the order and wants to return it without asserting any reason, it should be communicated to AURA BIOTECH via mail and obtain approval. In case of willing to accept the material back then an internet handling fee of 3% of the invoice amount will be deducted from the total amount they have paid before refunding the amount. Also, buyer must bear the shipping charge for returning of the ordered items. The amount will only be refunded once we confirm that product has been received in a proper state.
- If we supply partial order then the same should be informed within 7 days of receiving the material. We will inform the buyer about the balance material supply status in 7 working days.
- If the product damage/defective/expired or if the product is not meeting specifications, then the same should be informed within 7 days of receiving the product along with the images. Then we will then offer a replacement.
- In the event the return of a Product is duly accepted by AURA BIOTECH, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. We shall have the sole discretion to determine the mode of reversal from the above options.
By when can items be returned?
In case, the buyer receives the product in “Damaged”, “Defective” or any condition as mentioned above, then they can conveniently place a return request within 7 days after you’ve received an order.
What is the return process?
To return a product, you can email us at info@aurabiotech.com Please provide us with the following details while placing the return request.
- Order ID
- Reason for returning the item
- Images clearly showing a damage / missing product in the order
- Any other proof that will help us in deciding regarding your request
Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.
Once your return request is accepted by AURA BIOTECH, the entire refund amount (except the Internet handling fees as mentioned above in certain cases) will be reversed back to you through NEFT/RTGS within 7-10 working days after the returned product is received by us.
Can you replace the product?
Product can be replaced if a wrong/damaged/defective/expired product has been delivered. Following terms shall be applicable.
- Replacements will depend on the availability of the item with us.
- Replacement process will begin after the returned product is received by us.
- In case the replacement item is out of stock, your order amount shall be refunded
- Can I cancel the order?
You can cancel the order in maximum of 24 hours after the order is placed if the material is not shipped by us. To cancel the order, you will need to email us at info@aurabiotech.com stating the order ID. After your request, it will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. We will deduct a fee of 2.5% of the total order value before refunding the amount. Please note the refund process will take 7-10 working days.
